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Cancellation Policy

Booking an Appointment Please select an available date and time when booking your appointment. Your appointment is confirmed once your booking and payment, if applicable, have been completed. Please provide accurate contact information when booking so that you can receive your booking confirmation, reminders, and any information needed before your appointment. [Cancellations] You may cancel your appointment online up to 24 hours before the scheduled appointment time. Cancellations made at least 24 hours in advance are not subject to a cancellation fee and may be eligible for a refund according to the terms of the service purchased. Cancellations made less than 24 hours before the scheduled appointment, as well as no-shows, may be subject to a late cancellation fee of 30% of the service price. [Rescheduling] You may reschedule your appointment online up to 24 hours before the scheduled appointment time, subject to availability. Rescheduling within 24 hours of the appointment is not available through online booking. Please contact byMEIKA directly if an unexpected situation prevents you from attending. [Late Arrivals] Please join your appointment on time. If you arrive late, the consultation will generally still end at the originally scheduled time. If you are more than 15 minutes late without contacting byMEIKA, the appointment may be considered a no-show and the applicable late cancellation fee of 30% of the service price. [No-Shows] If you do not attend your scheduled appointment and do not contact byMEIKA in advance, the appointment will be considered a no-show. No-shows may be subject to the applicable cancellation fee, and refunds are not guaranteed. [Website Audits & Strategy Sessions] Some services include website research, auditing, preparation, or other work performed before the scheduled strategy session. If work has already begun, fees for work already completed may be non-refundable even if the appointment is subsequently cancelled. For these services, cancellation of the scheduled meeting does not automatically cancel the underlying service. If appropriate, the remaining work or strategy session may be rescheduled. [If byMEIKA Needs to Reschedule] If byMEIKA needs to cancel or reschedule an appointment, you will be offered the opportunity to reschedule at a mutually convenient time or receive a refund where applicable. [Additional Services] Additional services are discussed separately.

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